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‘Access All Areas’ report reveals 3 in 4 guide dogs refused entry to places

26 Oct 2015

Guide dog owners are regularly being turned away by businesses, such as taxis, shops and restaurants, according to new research.


The charity Guide Dogs has published new research which shows that, despite legal protection, people who own guide dogs and other assistance dogs are still regularly being turned away by taxis, shops and restaurant because of concerns about their dogs.

The research shows that nearly eight out of ten (75%) assistance dogs owners have at some point been turned away by a business because of their dog. The five types of service provider most likely to turn away a guide dog owner are taxis, restaurants, newsagents or convenience stores, café and high street shops.

James White, Campaigns Manager at Guide Dogs, says: “Guide dog owners, like all assistance dog owners, rely on their dogs to feel confident and supported. Being turned away by a business leaves people feeling angry, upset and embarrassed. It can rob people of their independence and can leave them unable to do the everyday activities such as travel by taxi, go to the local shops, or eat out with their friends or family.

Despite legal protection across most of the UK, guide dog and other assistance dog owners are still experiencing this form of discrimination every day and this needs to change.”

Guide Dogs is campaigning for politicians and those responsible for taxi licensing to take action to address this issue.

The survey was conducted in January 2015 with a sample size of 1,100. The whole report or an executive summary can be viewed online.

If you are an assistance dog owner and are concerned about being refused access we have advice and resources on our website.