Research

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Access All Areas Report 2015

A survey of over 1110 assistance dog owners revealed that 75% have experienced an access refusal. Read to find out where good practice is, as well as where access refusals are happening and why.

An executive summary of the report is also available to download.

Hail Storm 2016

This report takes a closer look at the experiences of assistance dog owners and the taxi and private hire vehicle (PHV) industry. A survey of over 500 people found that 42% had been refused access by a taxi or PHV in the last year. Read more about how and why these refusals are happening, the impact they have, and our recommendations for change.


Welsh Language Versions

You can also download copy of the full report and the executive summary in the Welsh language.


Access All Areas, Executive Summary (Welsh)

Access All Area Report (Welsh)




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