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Privacy Statement

Guide Dogs is a working name of The Guide Dogs for the Blind Association. Registered Office: Hillfields, Burghfield Common, Reading, Berkshire RG7 3YG. A company limited by guarantee registered in England and Wales (291646) and a charity registered in England and Wales (209617) and Scotland (SC038979)

Tel: 0118 983 5555 Email: guidedogs@guidedogs.org.uk
Website: www.guidedogs.org.uk

Privacy Statement

At Guide Dogs we are committed to protecting your privacy. This statement describes how Guide Dogs collect and uses personal information; the terms of this statement may change, so please check it from time to time.
Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We use appropriate technologies to safeguard your details, and keep to strict security standards to prevent unauthorised access to it.
If you have any queries about this privacy statement, please contact the Data Protection Officer at: dataprotectionofficer@guidedogs.org.uk; or by post at Data Protection Officer, Guide Dogs, Hillfields, Reading Road, Burghfield Common, Berkshire,RG7 3YG.

What information do we collect and how do we use it?

We obtain personal information from you and use it as follows:

Information Requests: We use contact information from web forms, emails, mail and telephone to send you information or materials that you have requested or to provide you a service. Your contact information is also used to contact you when necessary, for example, to fulfil a query or to provide a service.

Orders and Donations: Any orders and donations you make will require personal and financial information. We will collect your contact information (such as contact details), demographic information (like age, profession), and financial information (such as account numbers).

Contact information and financial information from the order, donation forms or enquiries are used to fulfil orders or provide services. Your contact information is also used to get in touch with you when necessary, for example to be able to fulfil an order. Financial information that is collected is held securely and deleted on an ongoing basis (credit card details are not stored).

We may sometimes contact you with offers from companies that benefit Guide Dogs and may be of interest to you. We will not sell or exchange your details with other organisations other than where we have a duty to share your information with third parties, regulatory or law enforcement agencies if we believe in good faith that we are required by law to disclose it in connection with the detection of crime, the collection of taxes or duties, in order to comply with any applicable law or order of a court of competent jurisdiction, or in connection with legal proceedings.

Please note that we have the ability to retain any data that you provide on this website using reputable third party suppliers, even if you do not complete your donation/transaction by clicking donate securely. Such contact details and data may be used to contact you to enquire why you did not complete your donation/transaction. If you have any questions about this, please contact our dedicated Supporter Care team on 0800 953 0113 (Monday to Friday, 9am to 5pm).

Applying for a Job or Volunteering Position with Guide Dogs: We will collect data about you, both personal data (such as your name and contact details) and also sensitive personal data (such as information in your CV). The personal data and sensitive personal data will be stored, processed, used and disclosed by us in the following ways:

  • To facilitate the recruitment process
  • To enable you to submit your CV, apply online for jobs or to subscribe to alerts about jobs we think may be of interest to you
  • To answer your questions and enquiries
  • To third parties where we have retained them to provide services that we, you or our client have requested including references, qualifications and criminal reference checking services, verification of the details you have provided from third party source, psychometric evaluation or skill test
  • To use your information on an anonymised basis to monitor compliance with our equal opportunities policy 
  • Applying for services: We will collect data about you, both personal data (such as your name and contact details) and also sensitive personal data (such as information about your mobility requirements and health). The personal data and sensitive personal data will be stored, processed and used in the following ways:
  • Providing and administering our services. 
  • Monitoring the quality of services provided.
  • To answer your questions and enquiries
  • To use your information on an anonymised basis to monitor compliance with our equal opportunities policy

Profiling:
We may analyse the personal information we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. From time to time we carry out an analysis of our supporters and the donations they have made. Some of the results from this analysis provide us with an indication of the likely donations that we may receive in the future which allows us to plan accordingly.

Cookies and IP addresses

We measure visits to our websites in order to improve their usability. The data we collect may contain personal information (an IP address and/or cookies). We do not link IP addresses to individuals. Your IP addresses are used for internal research and promotion purposes and are not provided to third parties. Cookies issued by us only contain a unique number and therefore contain no personal data. We do not link cookies to individuals other than to recognise repeat visits.

(IP address definition - An IP address is a series of numbers that identify computers on the internet. IP addresses can theoretically be linked to an individual. Such linking requires additional information (particularly from the internet provider who issued the IP address or from the visitor themselves). For that reason IP addresses are considered personal data.)

(Cookie definition - A cookie is a small file that is stored on the computer of a visitor when they visit a website. If they visit the website again, the cookie shows that it is a repeat visit. Because the visitor is recognised though the cookie, cookies are considered personal data. In addition, cookies may contain personal data themselves.)

Cookies on Guide Dogs websites.

We employ a number of cookies across our websites in order to enhance the user experience, and ensure that we are able to provide the relevant content that our visitors expect.

To do this we use a combination of session, persistent and third party cookies.
Information about the cookies we employ:

  • Session cookies allow our users to link their actions during browser sessions, they expire after a session and are not stored long term. We use this type of cookie to maintain a user session on the websites, we also use session cookies to collect data on how visitors use our website, for example: what type of browser they are using, what pages are popular.
  • Persistent cookies are stored on a user's device in between browser sessions which allows the preferences or actions of the user across a site to be remembered. We use persistent cookies to make our website more accessible to users. These cookies help us to provide the user with the text size and colour options they require.
  • Third party cookies are set by a domain other than the one visited by the user. We use these cookies for our work with third party organisations, to allow us to understand the journey that our visitors take to get to our website.

Marketing (targeting or advertising) cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we use 3rd party companies such as Google's DoubleClick to provide you with more personalised adverts when visiting other websites.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser "help" section will normally provide details on how to manage the cookie settings.

To opt-out of Google's DoubleClick use of cookies please visit https://www.google.com/settings/ads/onweb#display_optout or for any other marketing cookies - http://www.networkadvertising.org/choices/
If you have any further questions about cookies then please contact website@guidedogs.org.uk

What happens when you link to another site?

Our websites contain links to other websites. This privacy policy applies only to our sites, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information about you to any other site when you link to another non Guide Dogs' site.

Access to your information

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us at dataprotectionofficer@guidedogs.org.uk or writing to Data Protection Officer, Guide Dogs, Hillfields, Burghfield Common, Reading, Berkshire, RG7 3YG.

Users 17 and under.

We do not knowingly collect or solicit personal information from anyone aged 17 or under or knowingly allow such persons to provide us with their personal information without parent or guardian consent. If you are aged 17 or under, please get the permission of your parent or guardian before using our website. In the event that we learn that we have collected personal information from anybody aged 17 or under and do not have the consent of a parent or guardian, we will delete that information as quickly as possible. If you believe that we might have any information from or about anybody aged 17 or under without the consent of a parent or guardian, please contact our dedicated Supporter Care team on 0800 953 0113 (Monday to Friday, 9am to 5pm).

Information Security

We use cloud based systems to process our data and, as such, this data may be processed outside of the EEA. We adopt the Information Commissioners approved measures where we process outside of the EEA which means that all processing conducted in a location outside of the EEA is carried out in accordance with European Data Protection regulations. If you require further information, please contact our Data Protection Officer at dataprotectionofficer@guidedogs.org.uk

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Consent

By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of this information in accordance with the purposes described above and this privacy statement; and you agree to allow us to share your details with other organisations who may fulfil your order or query on our behalf.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances.

What if I do not agree with this Privacy Policy?

If you do not agree to our processing of your data in the manner outlined in the Policy, please do not submit any personal data to us.

You can unsubscribe at any time by emailing unsubscribe@guidedogs.org.uk or writing to Customer Services, Guide Dogs, Hillfields, Burghfield Common, Reading, Berkshire, RG7 3YG.




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