Five Top Tips for Service Providers

1 Explain the layout of your premises and offer to help the customer to a table or to locate the items they plan to purchase.

2 If handling cash, explain the denomination of the notes or coins you are handing over. When the customer is paying, tell them the cost and give guidance, if necessary, on where the signature should be written.

3 Consider introducing Braille signage, labels and menus (in pubs and restaurants), letting the customer know this is available.

4 Advise your staff that guide dogs are highly trained and should not cause any disruption to staff or customers in premises where food and drinks are sold.

5 Offer the guide dog a bowl of water.