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1) Have the staff in your surgery (doctors, nurses, other health professionals, practice managers, receptionists, administrative staff, cleaners) received disability equality or disability awareness training?
2) Can your surgery identify all blind and partially sighted patients?
3) Are patients? files appropriately flagged to help in easy identification and need for assistance?
4) Does your call system (system used to invite patients into consultation) clearly identify the patient being ushered into the consultation and is help provided if needed.
5) Does your surgery know its blind and partially sighted patients? preferred format of communication ? i.e. Large Print, Audio, etc?
6) Is your surgery able to provide patients with essential health information and advice (such as letters, appointment cards, information and advice leaflets) in alternative formats?
7) Are the locations (such as car park, entrance, reception, waiting rooms, treatment rooms, toilets, fire exits) in your surgery well signed by large, clear signs in upper and lower case?
8) Generally speaking, is the colour scheme used in your surgery distinctly contrasting? That is, can you clearly distinguish the walls from the floor and from the furniture?
9) Are the reception area, stairs and corridors well illuminated (is the lighting evenly distributed avoiding pools of light and darkness)?
10) Have you ever noticed glare reflecting off surfaces in your surgery, for example, off reception desks, walls, doors ? especially glass doors, signs?
