Looking after your guide dog

During the Coronavirus (COVID-19) pandemic, the welfare of our dogs is still of the highest importance.

We’re doing everything we can to ensure the welfare of our dogs, and their needs, are continued to be met.

We have put together some useful information and podcasts to assist guide dog owner’s during this difficult time. 

If you have an out of hours issue, you can call us on: 0345 143 0216, however, this should only be used in an emergency.

On this page

Guide dog puppy Layla

Welfare of dogs whilst at home

Should I keep my dog at home?

We would encourage you to keep your dog at home with you, where possible, even if you are self-isolating or become ill, providing you are able to care for your dog.

If you live alone it is worth preparing a contingency plan in case you do become ill and are unable to keep your dog at home. We suggest making up a box with some food, a bowl, blanket, toys and a spare lead which can be stored somewhere safe - so that it can be collected with your dog without others having to come into contact with you.

You may ask family or friends if they would be willing to look after your dog if you feel you cannot provide the care your dog needs.

Please contact your local team if you are concerned and you have no one that could assist you.


Vets, food and grooming

Guide dog John looking to his right

Contact with your vet

Dog lies with his head on the floor

Diarrhoea & vomiting

German Shepard dog looks happy whilst being examined

Physical checks

Guide dog owner puts his head against guide dogs'

End of life during covid-19

Puppy licks it mouth waiting for food

Feeding your guide dog


Exercise and enrichment

We understand that it may be difficult to exercise your dog, or provide enrichment, at this time, especially if self-isolating. 

Therefore, we have put together a list of activities, shown below that you can do at home or in your garden to keep your dog occupied! 

Normal feeding practices and times may be adjusted to allow for enrichment to be spread out across the day. As always, we recommend that dogs should not be fed for one hour before or two hours after high impact exercise.

If you are unable to exercise your dog normally you may need to reduce their daily feed ration as they will not be burning as many calories.

If you are well enough and can safely remain two meters from others, we would still recommend trying to free run with your dog.

Guide dog puppy running across the grass

Advice on providing enrichment


Keeping your dog happy during isolation | Part 1: Environment enrichment:
Keeping your dog happy during isolation | Part 2: Make your own enrichment toys

Environmental enrichment activities

Appropriate gnawing exercise

This is a great way to help dogs relax. Providing a suitable chew item, ideally one the dog values, is very good for keeping your dog calm and occupied.

Handy tip: It’s best practice to leave the dog with the chew until they finish. If for you must remove the chew item and the dog is reluctant to give it up, a toy or food item the dog likes even more can be offered to give the chew back in exchange. You always want the activity to end on a positive note!  

Tug game

Allow your dog time to play with a game of tug. Keep the sessions short to prevent your dog becoming overly excited but remember the dog can ‘win’ the toy!

You can strengthen your dog’s leave response by saying the word ‘leave’ and immediately offering your dog a biscuit. This teaches your dog to open their mouth when they hear the word leave. At the end of your game always swap the toy with a biscuit. 

Handy tip: If the dog grabs the tug toy uninvited, or jumps up to grab it, do not play tug for that play session. Also ensure that pulling or tugging does not become too vigorous or the dog gets too excited! You can help by keeping the sessions short.

Retrieve game

Using ‘wait’ and ‘fetch’ allows the dog to have fun whilst under control. This is a great play session in which you need to encourage your dog to bring back the item you have thrown.

Remember to always complete the game with a positive outcome.

Handy tip: Throwing toys can become a very exciting game for your dog and so it is recommended that sessions are limited to just four or five throws. This helps to prevent injuries in your dog from the fast turns often associated with these games. If your dog will carry a toy it is okay to allow your dog to carry a favourite toy during a walk or around the garden.  

Interactive toys

These toys offer great mental exercise for your dog but do always supervise with interactive toys. If your dog is struggling to get the toy to release food, try placing some kibble near the toy to encourage interaction.  

You can find interactive dog toys available in pet shops and online stores like Amazon. We suggest: Nina Ottoson puzzle games, kong wobblers, reward shells, snuffle mats and kongs. 

Hide and Find Exercise

Allowing your dog to use their nose to find food and toys is very beneficial for their mental health.

With your dog in a different room, try hiding some pieces of kibble or a favourite toy around the room (or in the garden), they can be behind objects or even underneath things – use your imagination. When ready invite your dog in and watch as the search begins!

Handy tip: Make sure you hide a safe treat/toy for your dog. E.g. not something too small that could be choked on.

Advice for free running dogs

First aid, back to work and questions

Dog looks to camera in sunshine

First aid

Woman hugs her guide dog

Back to work

Trainee guide dog looking to camera

Your questions answered on how we're supporting you during the Coronavirus pandemic