Changes to volunteer roles

Depending on your role, there may be some changes to the way your volunteering happens now as we follow government guidelines on social distancing and guidance on keeping safe outside. The changes to our main volunteering roles are listed below.

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Puppy raisers (formerly called a puppy walker) and fosterers (formerly called a boarder)

We are incredibly grateful for the dedication and generosity of our puppy raisers (formerly called a puppy walker) and fosterers (formerly called a boarder), especially in these challenging times. Your health and safety, and the health and wellbeing of the puppies and dogs you look after, is extremely important to us.

The following information has been developed to address any questions you may have at this time.

General canine FAQs

Looking after your dog

Emergency dog boarding

My Sighted Guides

We know that many of our My Sighted Guide volunteers are keen to get out again with their My Sighted Guide partners. We’re extremely grateful to those volunteers who have been supporting  their partners during lockdown with 24,481 ‘keeping in touch’ calls (and counting). Behind the scenes, we’re putting together plans to ensure everything is in place so you and your partner can get out again safely. Once this has been done, your My Sighted Guide Service Manager will be in touch with you to discuss your individual circumstances and a plan to reinstate your partnership.  

Thank you again for your resilience and understanding during this time. We appreciate your patience and ask you not to resume any visits until we confirm it is safe to do so. This means no face-to-face contact should take place until you’ve been notified by Guide Dogs. It is felt at this time that these measures are necessary to protect our service users and volunteers. Restrictions also include the volunteer role - My Sighted Guide free running/walking of dogs. 

We remain committed to maintaining regular contact to reduce the impact of our suspended service and associated isolation. 


Our Speaker service is currently running, with face-to-face visits being agreed with organisations in line with their Covid guidance and current guidelines for each nation. Please contact your volunteer manager if you have any questions relating to your role as a Speaker. 


Certain driving activities such as transferring dogs/equipment and the collection of donation boxes is permitted. Please check with your volunteer manager for more information. 


We have created guidance for fundraising during the pandemic which is available to all our fundraising volunteers and fundraising groups. Please contact our Community Fundraising Supporter Care Team on 0345 143 0234 for a copy.