Tips for people with sight loss when travelling on public transport
Travelling independently with sight loss often requires public transport, so avoiding it as per government recommendations may not be simple for you. If walking or asking for a lift from friends or family members that you live with isn't an option for you, we have provided the following guidance to help you travel safely during this time.
Is your journey essential?
- Before you travel, consider if your journey is necessary and if you can stay local
- Try to reduce your travel. This will help keep the transport network running and allow people who need to make essential journeys to travel
- If you feel unwell or have symptoms of Covid-19, do not travel
Plan your journey
If you are using public transport take time to plan your journey in advance. This will help to avoid problems when travelling. If you feel unwell or have symptoms of Covid-19, do not travel
- Contact the transport providers you will be using to book assistance. Some train operators may require you to reserve seats and use contactless payment
- Travel off-peak if you can
- If you must travel at peak times, some transport providers are accepting concessionary passes that usually are restricted to off-peak travel. Check with the transport provider before you travel
- Timetables may vary at this time so check with transport providers for up to date information
- Train operators will still provide sighted guide assistance if required. Staff will use appropriate protective equipment to do this
- If you are using Transport for London (TfL) rail or underground services and you request Turn-up-and-go assistance and staff are unable to provide the help required (for example guiding you on an escalator), TfL will arrange an accessible taxi to take you to the nearest accessible point on your journey. You can find more information on the TFL website
- If you're travelling by train with a guide dog, let the operator know when you book your seats and they will ensure there is plenty of space for your dog
- Passenger assistance for train travel can be booked 24 hours in advance on 0800 0223720 or text 60083
- If you are travelling by taxi with your guide dog, make sure you tell the taxi company, when you book, to ensure you are provided with a vehicle that will have space in the rear for you and your guide dog
When you travel
- Allow extra time for your journey
- When possible, follow the government’s social distancing guidance from the start to the end of your journey. You can find our advice on managing social distancing here.
- If travelling with a guide dog, pack a bowl and some water
- Train journeys that would usually provide refreshments are currently limited so you may want to take refreshments for your journey
- To comply with social distancing requirements, transport providers are restricting the number of seats available on their services. Ask for assistance if you need help to find a suitable seat
- Some bus operators have introduced rules on using specific doors to get on or off the bus
- Buses are running at reduced capacity to allow social distancing. If the bus is at capacity, it is unlikely to stop at bus stops to allow more passengers to board
- If you need assistance to scan your travel pass ask a member of staff for verbal guidance to locate the scanner or ask them to scan the pass for you
- The layout of train and bus stations may also be different. For example, there may be a one-way pedestrian system. Check before you travel
- Taxi ranks may have been temporarily relocated at stations
- The street and pedestrian spaces in some areas have been changed to help with social distancing. Contact your local council if you would like more information
Most passengers are required to wear a face covering when using public transport across the UK. This includes within bus and train stations. However, there are exemptions for some groups including people with sight loss who feel they would have difficulty wearing a face covering.
In Scotland, there is a requirement to wear face coverings in taxis and private hire vehicles. Across the UK some taxi operators are making this a requirement to travel. Check with the taxi operator before you travel.
We have produced further information and advice about the use of face coverings
- Coping during the pandemic
- Looking after your guide dog
- Keeping a child with sight loss active and engaged
- Helping your visually impaired child learn at home
- Preparing for a new school or key stage - your questions answered
- Tips for people with sight loss when travelling on public transport
- Face coverings guidance