Frequently asked questions

In this section...

Close up of a guide dog resting

If you are blind or partially sighted, a guide dog could change your life. Our FAQs will provide a good starting point to find out more about becoming a Guide Dog owner.

My Guide volunteer presenting flowers to a service user at a flower shop

If you are interested in becoming a My Sighted Guide volunteer, receiving My Sighted Guide support or an organisation wishing to get involved in the scheme, this section should answer most of your questions.

A couple stand together smiling and looking at camera while holding a cheque

If you have more questions about playing our Lucky Lottery, visit our FAQ page.

Two Guide Dogs members of staff talking

Leaving a gift in your Will could guarantee a blind or partially sighted person's independence and freedom long into the future. Answers to your questions about how to leave a gift in your Will can be found in this section.

Guide dog owner Paul Thomas and guide dog Yancy

A donation to Guide Dogs in memory of a loved one will provide a lasting tribute, as well as bringing great comfort in knowing that your support is helping to change someone’s life. Answers to your questions about how to leave a gift in memory of your loved one can be found in this section.

Labrador puppy sitting on the grass

What will I receive if I sponsor a guide dog puppy? Can I sponsor more than one guide dog puppy? The answers to these questions and many more can be found here.

Three guide dogs sitting on the grass with their owners

Guide Dogs campaigns for the rights of people with sight loss so that they can enjoy better access to public transport, our town centres and other services. Have your campaigns questions answered here.

A group of volunteers sitting on a bench with trainee guide dogs

Our volunteers help us to reach out to more people with sight loss. If you would like to give some of your time to Guide Dogs you can find answers to your questions here.

Two guide dogs volunteers working in an office

Questions about our charity job vacancies. Careers, voluntary and work experience positions are available.

Gift Aid logo on a light blue background

This is a scheme introduced by the government which allows charities to reclaim the tax that supporters have already paid on their donations.


2 Guide Dogs' Fundraisers wearing ID badges speaking to a woman

About our Face to Face fundraisers and the part they play at Guide Dogs. You can find answers to your questions here.

Woman smiling in front of her computer-screen

Find out about Payroll Giving, or Give as you Earn, a great way to support Guide Dogs directly from your salary and make a difference.