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Guide Line

Call our Guide Line to speak to an expert who can provide information and advice for yourself, your child or a family member. We are open 9am-5pm, Monday to Friday.

Information and advice for adults:

  • Finding the right services for you
  • Care and welfare advice for your Guide Dogs puppy or dog
  • Advice on guide dog access refusals

Information and advice for children and families:

  • Family support
  • Technology and sensory equipment
  • Education support

Email: information@guidedogs.org.uk

Phone: 0800 781 1444


Supporter care enquires

Get in touch with our supporter care team if you need to update your personal details or have queries regarding direct debits, donations, the raffle or Sponsor a Puppy.

Email: guidedogs@guidedogs.org.uk

Phone: 0800 953 0113


Guide Dogs Shop

To place an order from our catalogue, or for enquiries relating to the shop, please contact the Guide Dogs Shop Customer Care Team. We're experiencing an unprecedented demand for the Guide Dogs Shop at the moment; our phone lines are very busy and it might take us a little longer than normal to respond to your enquiry. Thank you for being patient with us. The team is available 9am-8pm, Monday to Friday.

Email: shop@guidedogs.org.uk

Phone: 0345 143 0197


General enquiries to the Guide Dogs Head Office

For any other queries not covered in the sections above, please call us on 0118 983 5555.

You can find us at the following address:

The Guide Dogs for the Blind Association
Hillfields
Burghfield Common
Reading
Berkshire
RG7 3YG

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