Contact us

Got a question? Why not check out our FAQs first

Guide Line

Call our Guide Line to speak to an expert who can provide information and advice for yourself, your child or a family member. We are open 9am-5pm, Monday to Friday (except bank holidays).

Information and advice for adults:

  • Finding the right services for you
  • Care and welfare advice for your Guide Dogs puppy or dog
  • Advice on guide dog access refusals

Information and advice for children and families:

  • Family support
  • Technology and sensory equipment
  • Education support


Phone: 0800 781 1444

Guide Dogs has a range of services and support that can be tailored to your needs. You can also get in touch with us by completing a short questionnaire. 

Supporter care enquiries

Get in touch with our supporter care team if you need to update your personal details or have queries regarding direct debits, donations, the raffle or Sponsor a Puppy.


Phone: 0800 953 0113

Volunteering Office

For any queries about volunteering, as an existing volunteer or a potential future volunteer, then you can contact a member of the Volunteering Office. Lines are open 9am – 5pm, Monday to Friday.


Phone: 0345 143 0191

Guide Dogs Shop

To place an order from our catalogue, or for any enquiries relating to the shop, please contact the Guide Dogs Shop Customer Care Team. Lines are open 9am-8pm, Monday to Friday.


Phone: 0345 143 0197

Out-of-hours emergency contact number

If you need to speak to us outside of office hours (including bank holidays) with an emergency query, please contact us on 0345 143 0217.

General enquiries to the Guide Dogs Head Office

For any other queries not covered in the sections above, please call us on 0118 983 5555.

You can find us at the following address:

The Guide Dogs for the Blind Association
Burghfield Common

Addresses for our community teams are available here.

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