Here for you during Covid-19
During the initial period of uncertainty, we’ve been sharing regular updates with you on our response to coronavirus by email, phone and post, including alternative formats.
We’ve shared the latest developments, information and guidance to help you:
- Know what’s happening with our services and volunteering
- Look after our dogs in your care
- Keep safe and well
Receiving timely information is important, especially in times of fast-moving change — so that’s why we strongly recommend email communications.
If you haven’t been receiving email updates from us and have access to the internet and an email address, please contact us to check and update your contact preferences.
It’s not only a quicker way for us to share important and relevant information with you but it also helps us to save money and the environment.
Call our COVID-19 sight loss information line
How we can help...
How we’re returning back to normal
At Guide Dogs, we’ve set out our Way Forward plan to help us focus on a careful and phased approach to reopening our sites and restarting some areas of work, services and activities.
It’s important that many areas of work, including our services and volunteering resume so we’re there to support people with sight loss to live independently, actively and well. This is more significant than ever as we navigate our way out of lockdown.
Our plans continue to follow government advice and every decision is based on ensuring the health and safety of service users, staff, volunteers, donors and our dogs.
As always, please refer to your Government’s website for the latest COVID-19 information, advice and support materials. There is different guidance and rules if you live in:
The Government has set out its plan to return life back to normal. The following guidance applies to England:
If you live elsewhere in the UK, please check the guidance for your country in the above links.
- World Health Organisation
- NHS (includes links to NHS advice for all four nations)
- NHS Inform (Scotland)
- Sight Advice FAQ
You must follow government guidelines, abiding by social distancing and self-isolation where appropriate. If you get COVID-19 symptoms (persistent cough, high temperature, etc.) please call your local Guide Dog office to notify us that you are ill. If you need to go into hospital please call us, or arrange for a friend to call us, to let us know. Our emergency out of hours number is 0345 143 0216.
We appreciate that times are really difficult at the moment, however we need your support now more than ever before to make sure we can continue to provide our life-changing services to people with sight loss. Your contribution, however small, will go a long way. Thank you.
From catching up with friends over a cuppa, to striding out for your daily exercise, there are so many ways you can help us support people with sight loss during this pandemic.