Apply for a service
No matter where you are in your sight loss journey, we’re here to support you. Our experts will listen to your needs, understand what’s important to you and agree a plan that is right for you. And they’ll assist you as you go the process of applying for the right service for you.
Whether it’s help from a sighted guide, learning how technology can increase your independence or partnering with one of our guide dogs, we have a range of services to help you live actively, independently and well with sight loss.
Find out which type of assistance might be right for you by using our simple questionnaire.
What do you need help with?
What happens after you contact us?
Once you’ve contacted us we’ll arrange a conversation to get to know more about you, understand your aspirations and explore what support might be right.
It can take time to get a full picture of you and your goals, so make sure you set aside at least half an hour to talk to us. Try and find a private space where you feel able to share your thoughts freely. If you have time to prepare, you may find it useful to have copies of your certificate of vision impairment or other documents you might want to refer back to. Think about the things you are finding particularly challenging at the moment and what your hopes are for the future.
This isn’t an assessment, this is all about getting to know you. Over the course of this conversation, we’ll discuss your vision impairment, any health conditions you think we should be aware of, your support network, employment and education, your hobbies, mobility, any concerns you have, and your goals and aspirations. And anything else you want to share with us that you think may be relevant.
This helps us identify what is currently working for you and what’s not working. After this, a second conversation takes place with one of our Vision Rehabilitation Specialist (VRS), to help find potential solutions that work for you and the services that we can provide.
Whatever changes or challenges you’re facing, whatever you want to explore on achieve, we’re here to help. And we’ll work with you to co-create an action plan that is right for you.
Get in touch
Whether you’re asking for yourself or a member of your family, call Guide Line on 0800 781 1444 to speak to someone from our friendly team today. We’re available from Monday to Friday, 9am to 5pm, or complete our services enquiry form.