Tips for people with sight loss when travelling on public transport 

Travelling independently with sight loss often involve using public transport. Due to Covid-19, using public transport is likely to be different than it was before the pandemic. We have provided the following guidance to help you travel safely during this time. 



It is important to check the latest government advice on travel before making a journey.  Updates can be found on the following websites: 

GOV website for England  

Transport Scotland website

Welsh Government website

Translink Northern Ireland website


On this page

Is your journey essential? 

  • Before you travel, consider if your journey is necessary and if you can stay local
  • Try to reduce your travel. This will help keep the transport network running and allow people who need to make essential journeys to travel
  • If you feel unwell or have symptoms of Covid-19, do not travel

Plan your journey

If you are using public transport take time to plan your journey in advance. This will help to avoid problems when travelling. If you feel unwell or have symptoms of Covid-19, do not travel

  • Although this is not a requirement, it is advisable to contact the train operator you will be using to book assistance in advance 
  • Reserve seats for train travel and use contactless payment whenever possible
  • Travel off-peak if you can
  • If you must travel at peak times, check if your transport providers are accepting concessionary passes that usually are restricted to off-peak travel
  • Timetables may vary at this time so check with transport providers for up to date information 
  • Train operators will still provide sighted guide assistance if required. Staff will use appropriate protective equipment to do this
  • If you are using Transport for London (TfL) rail or underground services and you request Turn-up-and-go assistance and staff are unable to provide the help required (for example guiding you on an escalator), TfL will arrange an accessible taxi to take you to the nearest accessible point on your journey. You can find more information on the TFL website
  • If you're travelling by train with a guide dog, let the operator know when you book your seats and they will ensure there is plenty of space for your dog
  • Passenger assistance for train travel can be booked 24 hours in advance  on 0800 0223720 or text 60083
  • If you are travelling by taxi with your guide dog, make sure you tell the taxi company, when you book, to ensure you are provided with a vehicle that will have space in the rear for you and your guide dog. You will not be permitted to sit in the front passenger seat of a taxi. This is to help with social distancing

When you travel

  • Allow extra time for your journey
  • When possible, follow the government’s social distancing guidance from the start to the end of your journey. You can find our advice on managing social distancing here. 
  • Carry hand sanitiser and wash your hands regularly during your journey 
  • Don’t forget your face covering which is required on all modes of transport
  • If travelling with a guide dog, pack a bowl and some water
  • Train journeys that would usually provide refreshments are currently limited so you may want to take refreshments for your journey
  • To comply with social distancing requirements, transport providers may restrict the number of seats available on their services. Ask for assistance if you need help to find a suitable seat
  • Some bus operators have introduced rules on using specific doors to get on or off the bus
  • Buses are running at reduced capacity to allow social distancing.  If the bus is at capacity, it is unlikely to stop at bus stops to allow more passengers to board
  • If you need assistance to scan your travel pass ask a member of staff for verbal guidance to locate the scanner or ask them to scan the pass for you 
  • The layout of train and bus stations may also be different. For example, there may be a one-way pedestrian system. Check before you travel
  • Taxi ranks may have been temporarily relocated at stations
  • The street and pedestrian spaces in some areas have been changed to help with social distancing.  Contact your local council if you would like more information

Face Coverings

Most passengers are required to wear a face covering when using public transport across the UK. This includes within bus and train stations. However, there are exemptions for some groups including people with sight loss who feel they would have difficulty wearing a face covering. 

You are required by law to wear face coverings in taxis and private hire vehicles across Great Britain.

We have produced further information and advice about the use of face coverings