Ensuring our website is accessible

At Guide Dogs, we strive to make our website as accessible and easy to use as possible, completing regular reviews and improvements to ensure we provide the best experience possible to all users on a range of desktop and mobile devices. We adhere to principles of WCAG 2.2, with enhanced features to support users with sight loss. This includes alt-text for images, accessible videos, and supporting up to 400x zoom, in addition to thorough testing with commonly used screen reader and magnification software.

You may find it helpful to access the top tips below to help you have the best experience using our website. Our technology pages also provide further information and advice about technology that can support you.

If you have any accessibility or assistive technology issues while using this site, please contact website@guidedogs.org.uk (guidance is available).

For any other enquiries, please contact guidedogs@guidedogs.org.uk.

On a mobile phone or tablet, pinch and zoom with two fingers.
On most desktop computers, with a keyboard use Ctrl + Plus to increase size, Ctrl + Minus to decrease size, and Ctrl + 0 to return to the default value of 100%. On macOS, use Cmd instead of Ctrl.
On most desktop computers, with a keyboard or mouse, open browser Settings and look for Zoom (on macOS, open the View menu) or Font Size.
On iOS Safari, from the home screen, go to Settings, Safari, Page Zoom and choose a value.
On Android Chrome, choose the 3 dots at the top right of the browser screen, Settings, Accessibility and drag the Text scaling slider.
Many browsers now have a dark mode, but this doesn't affect the content of web pages. If your browser allows you to add extensions, there will be some that change the colours of a webpage. All operating systems allow you to toggle all colours everywhere, but note this may result in images appearing as negatives.
Windows free browser extensions: look for Dark Reader or Midnight Lizard. Or go to Windows Settings and search for "high contrast". It's possible to set Alt + LeftShift + PrintScreen to toggle Windows high contrast on and off.
macOS Safari: some browser extensions have to be bought, but Nightshift Dark Mode is free. Use Cmd + Alt + Ctrl + 8 to toggle colours system-wide.
iOS: from the Home screen choose Settings, Accessibility, Display & Text Size, Increase Contrast or Smart Invert. Back on the Accessibility menu, near the bottom is Accessibility shortcut, where you can turn one or both of these settings on and off quicker.
Android - depends on device:
Samsung - Notification shade, Settings, Accessibility, Visibility enhancements, Colour Inversion
Pixel - Notification shade, Settings, Accessibility, Colour and motion, Colour Inversion, Use colour inversion
Fire tablet - Settings, Accessibility, Colour Inversion
ChromeOS Chrome: toggle all colours with Ctrl + Search + H.
Windows Edge - where the Enter Immersive Reader view appears at the right end of the address bar, click it or press F9 (toggle).
Windows Firefox - where the Toggle reader view appears at the right end of the address bar, click it or press F9 (toggle).
iOS Safari - where it appears in the address bar, tap the AA icon (Show Reader) to turn Reader on, then tap again to get options for settings or to turn it off.
macOS Safari - where the Show Reader View icon appears at the left end of the address bar - click it or press Cmd + Shift + R (toggle).
Chrome on any platform doesn't have a reader mode that is easy to introduce, but on Android, go to three dots, Settings, Accessibility, and turn on Simplified view for web pages. Where available, a popup will appear at the top of the page asking if you want a simplified view.

Guide Dogs’ vision is of a diverse, inclusive and equitable organisation where everyone feels valued and included. You can find out more on our Diversity, Equity and Inclusion page.