Lucky Lottery rules

Weekly lottery - terms and conditions

  1. The Guide Dogs for the Blind Association (Guide Dogs) weekly lottery (the “Guide Dogs Lucky Lottery”) is licensed by the Gambling Commission under the Gambling Act 2005.
  2. Licensee: Guide Dogs, Hillfields, Burghfield Common, Reading, RG7 3YG.
  3. Promoter and responsible person: Maria Novell, Guide Dogs, Hillfields, Burghfield Common, Reading, RG7 3YG.
  4. All profits raised from the lottery will go towards the work of Guide Dogs. Registered Charity Numbers: 209617 in England and Wales and SC038979 in Scotland.
  5. By entering the lottery you agree to be bound by these terms and conditions. Any lottery entry and participation instructions form part of these terms and conditions. Any entries not complying with these terms and conditions will not be valid.
  6. This lottery is open only to individuals aged 16 years or over who live in Great Britain. Any person who has entered the lottery and who is found to be under 16 years old will automatically forfeit any prize and their stakes will be returned. You are required to verify that you are over 16 before entering the lottery.
  7. The lottery is not open to employees of the licensee who are directly involved with the running of the lottery, the licensee’s subsidiary companies or any company involved with running the lottery.
  8. The cost of each entry into the lottery is £1. You may purchase more than one entry but the maximum number of entries is £1,000 over a 12 month period.
  9. Payment to enter the lottery must be made in advance via Direct Debit, cheque or debit card. If you pay by monthly Direct Debit, then £4.34 (or multiples of these amounts if you have more than one line of numbers) will be collected directly from your bank account.
  10. Your first draw date will be as notified in writing to you by the licensee and subsequent draws will take place weekly thereafter.
  11. The prizes are as described on the lottery website at Guide Dogs Lucky Lottery (the “Website”) or available by post on request to the Guide Dogs Lucky Lottery Helpline on 0800 688 8406. Specific prizes may be subject to additional terms and conditions which shall form part of these terms and conditions. No alternatives to any prize will be offered and no interest is payable. Cash prizes will be paid by cheque within 21 days of the draw.
  12. The draw will take place every Friday, except when a Friday falls on a bank holiday in England and then the draw will take place on the next working day in England. The winning entries will be selected using random number generator software which has been tested and approved by an independent test house approved by the Gambling Commission. Prizes will be drawn in order – the first prize will be drawn first, second prize second, third prizes next and so on until all prizes have been drawn.
  13. The winning numbers will be published on the Website on a weekly basis. This shall be for information purposes only and, subject to paragraph 12, prizes shall be awarded only to winning entries as recorded during the draw. Only entries for which full payment has been received will be eligible to win a prize.
  14. A list of the titles, surnames and counties of winners will be published on the Website and will also be available by post on request to the Lucky Lottery Helpline on 0800 688 8406.
  15. By entering the lottery you acknowledge and agree to your title, surname and county being published in relation to you being a winner in the lottery, including on the Website and on promotional material relating to the lottery and related activities.
  16. The licensee reserves the right to reject your entry, terminate your subscription and/or award any prize to an alternative winner if the licensee has grounds to believe that you have breached any of these terms and conditions, acted fraudulently or illegally, or on other reasonable grounds and the licensee shall have no liability to you for any loss or damage you suffer arising from the licensee exercising such rights. The licensee is not liable to return any amounts already paid save to any entrant found to be under 16 and any other refund the licensee makes will be solely in the licensee’s discretion.
  17. If a prize cannot be paid within six months of the date of the draw it will be forfeited.
  18. The licensee reserves the right to modify, cancel, terminate or suspend the lottery in whole or in part in the licensee’s sole discretion.
  19. Subject to clause 21, the licensee shall not be liable for:
    1. lottery entries or communications which are lost, stolen or delayed in the post, damaged or illegible, from which the prize winner or entrant cannot be identified or which have insufficient postage (proof of posting is not proof of receipt);
    2. any late bank payments;
    3. the Licensee’s failure or inability to contact you and/or award any prize due to any errors, omissions or inaccuracies in the contact or bank details you have provided or your failure to update these if they change;
    4. loss or damage incurred by you in connection with your participation in the lottery or your use of any prize;
    5. any interruptions or errors on or to the Website;
    6. technical hardware or software errors or failures or lost, faulty or unavailable network connections; or
    7. any failure or delay beyond the licensee’s reasonable control.
  20. Nothing in these terms and conditions shall limit the licensee’s liability for death or personal injury caused by its negligence, fraud or for any other matter for which liability may not be limited by law.
  21. The licensee may amend these terms and conditions at any time. We shall notify you of any material changes to these terms and conditions via the Website or by contacting you directly using the contact details you provided to us on registration (such method to be determined by the licensee in its discretion), before those changes take effect.
  22. These terms and conditions are governed by English law and entrants submit to the exclusive jurisdiction of the English courts.
  23. The licensee’s decision in all matters relating to the lottery is final. The licensee operates a complaints and disputes procedure which is available on the Website and by post on request or upon you making a complaint to the Guide Dogs Lucky Lottery Helpline on 0800 688 8406. All complaints and disputes will be handled in accordance with the procedure. If your complaint relates to the outcome of your gambling transaction and cannot be dealt with by the licensee to your satisfaction, you have the right, free of charge, to have the matter referred to an independent person offering alternative dispute resolution (“ADR”) services IBAS. Referral of the dispute to an ADR entity will not restrict your right to bring proceedings in respect of the dispute in a court of competent jurisdiction.
  24. The licensee is committed to operating the lottery in a socially responsible way. If you or a family member feel that you are experiencing problems with gambling, you can seek advice and support from GambleAware or from the National Gambling Helpline on 0808 8020 133. You can choose to self-exclude from the Guide Dogs Lucky Lottery by emailing us at, or by calling us on 0800 688 8406. This exclusion will apply for a minimum of six months and you will need to contact us after this time has passed to play again.
  25. Please note that Maria Novell is now the licensee for lottery and raffle, however, some collateral is still in circulation with Steve Vaid’s name on.

    We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency: Customer funds are kept in accounts separate from business accounts but they would form part of the assets of the business in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation.

    Guide Dogs Lucky Lottery is registered with the Gambling Commission under the Gambling Act 2005, Licence number 4946.

    In 2017, 70% of the total proceeds from Guide Dogs Lotteries were applied for the unrestricted purposes of the charity, whose core objective is to provide mobility services to people who are blind or partially sighted. The remaining 30% of the total proceeds covers prizes and the administrative costs of running the lotteries.

Supplementary Terms & Conditions

The following terms and conditions are in addition to the main terms and conditions appearing [above].

Marks & Spencer Christmas Gift Card Bonus Draw

  • Bonus Draw entries will be offered to  some of our Lucky Lottery supporters during November. 
  • This allows the supporter to be entered into a free prize draw to win a £100 voucher prize by returning the completed entry form and ticking the box to enter. 
  • There is no cost to enter the Bonus Draw. 
  • Supporters do not have to sign up to the Lucky Lottery in order to enter the Bonus Draw.
  • The Bonus Draw will take place at the Guide Dogs head office.
  • The Bonus Draw will take place on Friday 21st December 2018.
  • Find out more by calling our supporter care team on 0800 652 4746.