As of 23 March, vets have been advised to reduce face-to-face contact as much as possible and can only see emergency cases.
We strongly suggest that you do not visit your veterinary practice before telephoning first if you are worried about your dog’s health.
Given the current advice, we can assume that all be routine examinations, neutering and supply of worm and flea products will not be possible. Your chosen vet practice will be able to advice you on their opening times and ongoing services.
Emergency veterinary treatment
In certain cases, you may not be able to transport your dog to the vets yourself or use public transport, should your dog become unwell. We therefore ask that you speak to your friends and family now to create a plan should there be an emergency. We would ask that you keep us informed via your local team, or get in touch if you need help.
Our Dog Care and Welfare Advisors are still working and able to take telephone calls to discuss any health-related problems with our dogs and we still have our out of hours service for emergencies. Please contact your local team who will be able to put you in contact with someone that can help.
Veterinary practices are gradually returning to normal service; however, they still need to work safely within government guidelines. Vets may continue to offer remote/telephone consultations and prescribing of medicines which we are happy to accept. Please be prepared, many practices still have their smaller branch surgeries closed and you may be directed to their main surgery. and there will certainly be no availability for home visits. As always, please ensure you have a contingency in place to transport your dog to a vet in an emergency.
Although vets had to temporarily suspend many routine procedures such as vaccinations, most practices have now resumed offering a full range of services. Please contact your local vet who will be able to advise you. If your dog has missed its annual vaccination, please follow your vet’s advice, dependant on the time period two vaccinations 2 – 4 weeks apart may be recommended.
In early June as Government restrictions were gradually lifted we reopened our central pharmacy which supplies worming and flea treatments for puppies. If you have run out of product or if your puppy has outgrown the products you have, please obtain a prescription from your normal veterinary practice. If you have not done this before you’re Puppy Training Supervisor or Dog Care and Welfare Advisor can help you do this. For working guide dogs please contact your veterinary surgery who can advise you of their protocols, it’s likely that they will either offer to post this to you or arrange for you to collect medicines safely from their surgery.
Contact with your vet
Diarrhoea & vomiting
Although there was a temporary suspension of vets being able to provide routine care, most practices are now resumed these services. Please contact your vet for advice on what they are able to offer.
Most vets have now returned to carrying our routine surgery, if your Puppy Training Supervisor feels the time is right for this operation please contact your normal vet, if for some reason they are unable to perform this surgery we will support you in making alternative arrangements.
The majority of vets are now able to carry our routine surgery such as spaying, your Puppy Training Supervisor or Dog Care and Welfare Advisor can support you with making alternative arrangements if for some reason your normal vet is unable to do this. We realise that the temporary suspension of not spaying bitches over the past few months may have meant the normal spay window has been missed which may result in some bitches having a repeat season however your Puppy Training Supervisor will advise you on a case by case basis.
This vaccine covers only one type of kennel cough, of which there are many other strains. Therefore, we are comfortable to forego this vaccine at this time, we will advise you before your dog’s enters training if we need you to get your puppy vaccinated.
Kennel cough itself is usually a mild disease that dogs recover from with no ill effects. If your puppy does contract kennel cough, keep him/her quiet, warm and indoors. Do not go out in public until your puppy is three-days free of cough.
End of life during covid-19
Food and grooming
We understand that in the current climate there may be concerns around the availability of dog food, however we please ask that you do not bulk-buy or stock pile food via our Royal Canin supplier.
There is not a supply issue at present, however we have placed a two bag ordering limit on standard sized bags of food, and a three bag limit on smaller bags of food.
We ask that you ensure you have enough dog food to last your dog one to two months.
Crown is working incredibly hard to fulfil all our orders (and those from other charities). They are experiencing high call and email volumes at the moment. To allow for any potential delays please try to place your order 2-3 weeks in advance of needing the food. Most bags of food should last approximately six weeks and with the minimum order this should allow plenty of time between orders. If you do run out of food, you can purchase some from your local pet store.
Crown is extremely busy at the moment and as is working hard to fulfil all orders. Where possible, please email Crown on: ProfOrders.GBR@royalcanin.com with the following information:
Your dog’s name and ID number
The diet required
Your delivery address
Grooming should be continued as normal and can be utilised as part of a relaxation interaction with your dog.