Vets, food and grooming during Covid-19

As of 23 March, vets have been advised to reduce face-to-face contact as much as possible and can only see emergency cases.  

We strongly suggest that you do not visit your veterinary practice before telephoning first if you are worried about your dog’s health. 

Given the current advice, we can assume that all be routine examinations, neutering and supply of worm and flea products will not be possible. Your chosen vet practice will be able to advice you on their opening times and ongoing services.

Emergency veterinary treatment

In certain cases, you may not be able to transport your dog to the vets yourself or use public transport, should your dog become unwell. We therefore ask that you speak to your friends and family now to create a plan should there be an emergency. We would ask that you keep us informed via your local team, or get in touch if you need help.

Our Dog Care and Welfare Advisors are still working and able to take telephone calls to discuss any health-related problems with our dogs and we still have our out of hours service for emergencies. Please contact your local team who will be able to put you in contact with someone that can help.

Veterinary practices are gradually returning to normal service; however, they still need to work safely within government guidelines. Vets may continue to offer remote/telephone consultations and prescribing of medicines which we are happy to accept. Please be prepared, many practices still have their smaller branch surgeries closed and you may be directed to their main surgery. and there will certainly be no availability for home visits. As always, please ensure you have a contingency in place to transport your dog to a vet in an emergency.

Most vets have now returned to carrying our routine surgery, if your Puppy Training Supervisor feels the time is right for this operation please contact your normal vet, if for some reason they are unable to perform this surgery we will support you in making alternative arrangements.

This vaccine covers only one type of kennel cough, of which there are many other strains. Therefore, we are comfortable to forego this vaccine at this time, we will advise you before your dog’s enters training if we need you to get your puppy vaccinated.

Kennel cough itself is usually a mild disease that dogs recover from with no ill effects. If your puppy does contract kennel cough, keep him/her quiet, warm and indoors. Do not go out in public until your puppy is three-days free of cough.

Crown is working incredibly hard to fulfil all our orders (and those from other charities). They are experiencing high call and email volumes at the moment. To allow for any potential delays please try to place your order 2-3 weeks in advance of needing the food. Most bags of food should last approximately six weeks and with the minimum order this should allow plenty of time between orders. If you do run out of food, you can purchase some from your local pet store.

Crown is extremely busy at the moment and as is working hard to fulfil all orders. Where possible, please email Crown on: ProfOrders.GBR@royalcanin.com with the following information:

• Your dog’s name and ID number
• The diet required
• Your delivery address

Grooming should be continued as normal and can be utilised as part of a relaxation interaction with your dog.