Destination Unknown

Our latest survey has revealed a shocking two thirds (65%) of blind and partially sighted bus passengers have missed their stop at least once in the last six months.

Talking Buses Emily Side Profile 180

Between February and July 2014 Guide Dogs ran a survey asking bus passengers about their travel experiences. 2009 people took part in the survey, including 818 people who identified themselves as blind or partially sighted.

The survey has shown the experiences of many disabled bus passengers has gotten worse over the last year as well as the significant benefits audio visual next and final stop announcements on board buses can bring. In particular the survey shows:


  • 7 out of 10 bus passengers who are blind or partially sighted have been forgotten by a bus driver who was asked to notify them when their stop was reached.
  • Nearly a quarter (23%) of disabled respondents have been left at least a mile away from where they wanted to be because they missed their bus stop.
  • Only 14% of respondents said a bus driver always responds appropriately to their needs as a disabled passenger and worryingly 22% said drivers rarely or never respond appropriately.
  • When thinking about their most recent bus journey 43% said they felt their driver had not received training on how to respond appropriately to their needs as a disabled passenger.
  • 97% of all survey respondents said they thought audio visual announcements would be fairly or very useful on all buses. This rose to 100% amongst blind and partially sighted respondents.
  • 46% said they would either use buses instead of their current mode of transport or use the bus more frequently if their local service had AV announcements on board, rising to 68% for blind and partially sighted respondents.

As a result Guide Dogs recommends:

  1. Guide Dogs calls for the Government to legislate for all new buses to be fitted with AV to make them accessible for people with sight loss.
  2. The Department for Transport to reverse their decision to postpone the implementation of the driver training elements of EU regulation No. 181/2011 for up to four years.

You can read a copy of the full results in our ‘Destination Unknown’ Report (PDF 611kb) or (Word doc 49kb).

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Download a full copy of the Destination Unknown Report (PDF 611kb) or (Word doc 49kb).