Guide Dogs behaviours
We simply wouldn’t be able to do this without our people; our dogs may be our icons, but our people are our heroes. We've tried to capture the essence of what it is to be Guide Dogs PEOPLE in our behaviours. They reflect who we are and who we aspire to be.
PEOPLE:
Person-centred
We’re a group of people working to help each person affected by sight loss. We listen and recognise that every individual is different in where they’ve come from and where they’re going. We're open, empathetic and inclusive. We place the person at the centre of every decision.
Expert
We're specialists in what we do. We're committed to excellence and will never stop innovating. We respect our history, but seek out ways to adapt and improve, and are always willing to learn.
Optimistic
We're relentless in our belief that people with vision impairment can lead the life they choose. We're passionate about helping each person, committed to challenging barriers, and proud of who we are and what we achieve.
So, we:
Partner
We can only change lives when we collaborate. We build valued relationships with donors. We work together with our service users and colleagues, volunteers and partners – and our dogs, of course – to deliver great outcomes. We support and develop each other.
Lead-by-example
We can all be a guide. We take the lead and then hand it over, empowering people to make progress independently. We gain trust by having faith in others, and influence by example. We do what we say we will.
Engage
We cannot change lives if we look on from the side-lines. We get involved, take ownership and feel responsible for all we do, think, and say. We celebrate wins, big and small, and we hold ourselves and each other to account.
